FAQs

Do I have to pay for sales tax?

Only orders shipped to California addresses will be charged applicable sales tax.

How do I get in touch with your customer service team?

For all inquiries, please email customerservice@beautyjoint.com. You can also leave us a message by clicking our chat widget at the bottom right corner, and entering your email address and issue.

Live chat assistance is available Monday through Friday from 7:30am - 4:30pm PST! We are closed on most United States holidays. We aim to respond to all emails within 72 hours (excluding weekends and holidays).

Can I make changes or cancel my order?

As soon as an order is submitted and paid, your order status will show as “processing”. We pride ourselves in having an efficient and fast turnaround time so that our customers can receive their merchandise earliest as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is being processed and prepared for shipment. Because of this, we are unable to make any changes to your order once it has passed the “processing” status.

An order can only be cancelled during the “Processing” stage. We charge 15% or $5, whichever is greater of the total payment amount to cancel your order.

If you would like to remove items from your order, the cost of the items removed can only be reimbursed in the form of STORE CREDIT. If you wish to receive a refund instead, we would need to void and cancel the order in which a 10% cancellation fee will apply.

Do you accept returns/exchanged?

All sales are final and we do not accept returns/exchanges.

I am an international customer. Do I have to pay for customs and taxes?

Items shipped outside of the United States may be subject to customs duties, taxes and/or charges which are not included in the total of your order and the buyer is responsible for such expenses. Please check with your country’s customs office for more information on charges.

Why have I not received an order confirmation?

If you have not received your order confirmation email after 24 hours, please contact our customer service team at customerservice@beautyjoint.com. Our customer service team will ask you to verify your email address, in case it was entered incorrectly at the time of check out.

What payment methods do you accept?

We accept most major credit/debit cards, ShopPay, Amazon Pay, and Google Pay.

For orders outside of the U.S., we recommend using PayPal, especially if the card issuing bank is not US-Based.

How can I apply a coupon code?

When you are ready to checkout go to your cart and click “Checkout. On the right side you will see a field that says “Discount Code”, please enter your discount code and click apply. Please note that some coupon codes require log in to apply.

Do you offer free shipping?

We do not offer free shipping.

Do you ship to PO boxes?

Yes, we ship to PO boxes.

What are the delivery times?

Shipping estimates depend on the country ship to which shipping option you choose during checkout, and can always vary due to customs, postal service or time of the year. See below for our domestic and international shipping estimates:

DOMESTIC SHIPPING (United States):

- Economy USA: 5-7 business days

- USPS First Class/Priority Mail: 2-3 business days

- UPS Ground: 3-7 business days

INTERNATIONAL SHIPPING:

- Standard International Shipping offers fully scanned and tracked shipping until final delivery. Depending on the destination country, delivery can take anywhere from 1 to 4 weeks.

- Economy International Shipping is the least expensive shipping option that has limited package tracking. Packages are scanned and tracked up to the point of international departure. The final delivery is made by the receiving country’s national postal service and packages are not scanned. Delivery times are an additional 1 or 2 weeks from the

Standard method.

- USPS Priority and UPS estimated delivery time is provided by the couriers depending on

the service selected and destination country.

We are unable to ship to some international countries. Please note we are not responsible for customs fees and duties. If any packages are returned back to us because it was unclaimed or fees were unpaid, we will either credit or refund the cost of only the resalable merchandise less 25% restocking fee. Shipping costs are never refunded. If there are any concerns regarding any shipping matters, please email us at customerservice@beautyjoint.com.

How long does my order take to process?

All orders are processed and shipped from Los Angeles, California USA and may take 2-3 days to process before shipment. During peak seasons, it may take one or two more days on top of regular processing times. Most orders are shipped the following business day when payment is confirmed after cutoff time 10:00PM. We do not ship on Saturday, Sunday or US Holidays.

I’m placing my order as a gift, how do I make sure no prices are shown in the order?

Not an issue! We never include invoices unless requested otherwise, therefore no prices are ever shown in any packages we send out.

Do you accept other forms of currency?

All prices are in US dollars only, the final amount charged to your card will vary depending on your bank’s currency exchange rate.

How do I apply for Wholesale/Distribution?

Applying is easy! Simply fill out the online application at

https://beautyjoint.com/pages/wholesale-account

Can I change the shipping address for my order?

Changes can only be made when an order is in the “Processing” stage. Once an order has been shipped we can no longer make any changes.

I received the wrong item.

Oh no! This is a very rare occurrence and unusual since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. If you received an incorrect item please kindly contact us at customerservice@beautyjoint.com for further assistance.

I am missing item(s) in my order.

Oh no! We are very sorry for the inconvenience. This is a very rare occurrence since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. Please kindly contact our customer service team at customerservice@beautyjoint.com with your order information for further assistance.

I received broken/damaged item(s).

Oh no! We are very sorry about the damage, this sometimes happens during transit no matter how much care and protection is taken due to pressure, heat or mishandling by delivery service.

Please kindly email customerservice@beautyjoint.com with images of the damaged items and your order information.